Overview

An off-track door is the one repair you should never attempt yourself.

The door can shift or fall without warning. We treat off-track calls as emergencies, secure the door first, then repair whatever caused it: a snapped cable, a bent track, worn rollers or an impact.

What is included

Door secured and safely lowered
Rollers re-seated or replaced
Track straightened or replaced
Cable and drum repair
Full realignment and balance

Signs you need this

Sound familiar?

If any of these match, stop using the door and call. Running a door with a failed part damages the opener and the panels, and turns a small repair into a big one.

Door is crooked or wedged
One side is higher than the other
Rollers visible outside the track
Door will not move at all

How the visit goes

No surprises, start to finish.

01
Call
Do not operate the opener.
02
Dispatch
We arrive, clamp and secure the door.
03
Price
Cause is repaired and the door is re-tracked and tested.

1-year parts warranty, 90-day labor warranty. Licensed and insured. Service call fee credited toward the repair. We accept Visa, Mastercard, American Express, Discover and more.